There is no (in)famous “fine print” with us! Most general terms and conditions attempt to “fix” the relation between customer and supplier. Most of the time, one party ends up on the safe side of the transaction and moves the commercial balance in his favour. We’re old fashioned in this respect; here both the principles of honourable business people and the spoken word are valid.
We place very few “conditions” on our clients:
Registrations by the contracting party are binding. The Zurich International Business School (ZIBS) then has the right to accept the order within two weeks by issuing an order confirmation via e-mail, mail, or fax. Upon receiving the order or registration confirmation, the contract between ZIBS and the contracting party comes into being.
Course fee must be paid in CHF or equivalent in EUR/ USD/ YEN.
Training location and content is subject to change at any time.
The ZIBS reserves the right to cancel the seminar chosen by the participant up to 2 weeks in advance, or annul the contract if the seminar cannot be held due to an insufficient number of participants. The same is valid if the trainer/event coordinator is indisposed for some important reason. Any additional claims by the participant are void.
If the participant cancels:
At the participant’s expense and upon availability, we try our best to allow rescheduling and/or an alternate to participate.
At our events you get to know our most valuable “commodity”: our collaborators! If you would like to plan further projects with our instructors, please contact the ZIBS head office directly.
If there actually should be a dispute, the Canton of Zurich has jurisdiction.
As our customer you are allowed to place any number of demands and expectations on us - we always try our best for you.
But even we are not infallible. Although very seldom, you, our client, may have a problem with our service at some point in the future. Please give us an opportunity to fix the problem quickly and professionally. In the end, we would like to have gained you and your employees as a reference.
We have an excellent reputation and we’ll continually defend it - we promise!